Privacy Policy

This site is managed by EUROSOL SAT with registered office at CR SECTOR CUARTO 2755 BIS, 04738 VICAR (ALMERIA) Spain, with Tax Identification Number (CIF/NIF) V04324323.

Summary

EUROSOL SAT has undertaken the commitment to protect your Personal Data (such as your name; address; telephone number; date of birth; email address; credit card number; gender; language preference; and category preferences of merchandise). We will obtain the Personal Data that you voluntarily provide and process it for the following purposes (“Purposes”):
– To conduct transactions with you and manage your membership in our loyalty program, if applicable;
– To send you marketing communications, provided you have given your consent;
– To understand and analyze your needs and preferences;
– To develop, improve, market, and supply products and services to meet your needs;
– To allow you to participate in promotions and contests;
– To allow you to participate in customer or focus group studies and to respond to requests or complaints.
We may securely store or process this Personal Data anywhere in the world, as long as necessary for the Purposes. We use SSL (Secure Sockets Layer) technology. You may unsubscribe from subscriptions or commercial emails at any time by contacting us in writing as indicated in our communications. Our websites use cookies and beacons to help us improve the user experience. You can reject cookies if your browser allows it, although this may affect your use of our website and your ability to access certain site features and perform operations. 1. Our Privacy Approach 1.1. EUROSOL SAT recognizes that protecting your Personal Data is a fundamental principle for building trust and maintaining a good relationship with you. 1.2. This Privacy Policy details the commitments we have made and your rights regarding the processing of your Personal Data in accordance with applicable law. 1.3. Additionally, in certain specific cases, this Privacy Policy may be supplemented by additional policies and terms and conditions, or by brief Privacy Statements used in relation to specific purposes and in different ways, which we will duly identify as mandatory.
1.4. By providing your Personal Data, you are consenting to the collection, use, and processing (including disclosure) of your Personal Data in the manner and for the purposes described in this Privacy Policy.
2. Data Collection
2.1. We may communicate with you through various channels, including our headquarters, our customer loyalty programs, and the Internet (via our sales or information websites) or through our direct contact line (EUROSOL SAT), as well as through other means such as mail, email, telephone, fax, or text messages sent to your mobile phone, although our preferred method of communication will be via email due to its lower environmental impact. These communications may include sending and receiving information about you. Some of the data we receive will personally identify you (as defined in section 3 below), while other data (specifically, data obtained through your access to our websites) will not personally identify you (as described in section 4 below). This Privacy Policy primarily addresses the Processing of Personal Data.
2.2. We will provide you with information explaining why Personal Data is needed and how it will be processed.
3. Personal Data
3.1. EUROSOL SAT limits the volume and type of information we collect to what is necessary for the stated purposes. We will not collect your Personal Data unless you voluntarily provide it to us (directly or indirectly).
3.2. Although the precise details of the Personal Data obtained will vary depending on the purpose in each case, we will generally obtain the following Personal Data relating to you:
– name
– address
– telephone number(s)
– date of birth
– email address
– gender
– language preference; and category preferences Certificate
– National Identity Document number
– In the case of contracting Data Protection, the information required for its correct implementation according to current regulations.
4. Non-Personally Identifiable Information
4.1. When we obtain information through our Website, as with many other websites, we also automatically obtain certain Non-Personally Identifiable Information relating to the use of the website that does not directly identify you. By way of example, this includes the IP address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you directly access our Website, the operating system you use, the sections of the website you visit, the pages of the website you read and the images you view, as well as the content you download from our Website.
4.2. We may use Non-Personally Identifiable Information to compile tracking data reports relating to website user statistics, website traffic patterns, and purchases made on the website. The tracking data in these reports cannot be directly linked to the identity of users or their Personal Data.
4.3. In this respect, your visits to our Website will be recorded; however, we will not be able to personally identify you unless you specifically choose to share this information with us. We use this information to better understand how our partners and stakeholders use our Website and to better understand which options are most popular and best meet the needs of our visitors.
5. When is Personal Data Collected and How is it Used?
5.1. EUROSOL SAT collects Personal Data for the following purposes:
5.1.1. To conduct business with you, manage communications, and administer your membership in our customer loyalty program;
5.1.2. Sending you marketing communications, provided you have given your consent;
5.1.3. Understanding and analyzing our sales and your needs and preferences;
5.1.4. Developing, improving, marketing, and supplying products and services to meet your needs;
5.1.5. Enabling you to participate in promotions and competitions;
5.1.6. Enabling you to participate in customer studies or focus groups;
5.1.7. Responding to requests and complaints;
5.1.8. Enabling you to participate in our customer loyalty programs and managing your membership in them.
5.2. We will only retain Personal Data for as long as necessary to fulfill the specific Purposes for which it was obtained. We retain Personal Data in accordance with our own guidelines, procedures, and principles and in line with the applicable legislation of each Relevant Jurisdiction.
5.3. We may disclose your Personal Data when required to do so by applicable law or at the request of competent authorities.
5.4. If you consent (acceptance) to receiving these communications, you may unsubscribe at any time in the future by contacting us as indicated in section 6.4 below.
5.5. When we need to obtain your Personal Data for a purpose that we have not previously informed you about and that is not included in this Privacy Policy, we will try to notify you and obtain your consent before obtaining it, or if this is not possible, subsequently as soon as possible. However, we will only use your Personal Data for the purpose specified prior to its use, when the Processing of your Personal Data is necessary for the performance of a contract to which you are a party, to carry out the corresponding actions requested by you before entering into a contract, or when the Processing is necessary for other legal purposes.
6. Consent (Acceptance – Opt Out)
6.1. Acceptance: EUROSOL SAT will not use your Personal Data for any purpose other than those specified above, unless we have obtained your prior consent or unless such purpose is required by law.
6.2. Consent to the provision of Personal Data is not a condition for us to offer you a product or service, unless the requested information is mandatory to fulfill a legitimate and explicitly specified purpose.
6.3. In particular, as a general rule, we will request your prior express consent (acceptance) before sending you marketing communications (see section 5.1.2 above). When you have requested or agreed to receive marketing information and communications Regarding EUROSOL SAT products
6.4. Unsubscribe: You may at any time revoke your consent to our collection, use, or disclosure (generally, Processing) of your Personal Data by contacting us in writing as indicated (by email, mail, text message, etc.), as specified in the communications we send you, or in the relevant documents you may have signed (for example, in relation to our customer loyalty program), depending on the country in which you reside or the channel through which you previously agreed to receive our communications. If you have any questions regarding the unsubscribe functionality we provide, as indicated in this section, please contact us at the address or by the means indicated in section 14 of this Privacy Policy.
6.5. When you have previously agreed to receive our marketing communications in accordance with point 6.3 above and are also registered in our loyalty program, if your membership in said program ends for any reason, we will not consider this as an automatic request to unsubscribe, and we will consider that we still have your consent unless you specifically revoke it, in accordance with section 6.4.
7. Correction of Information
7.1. EUROSOL SAT keeps Personal Data accurate, complete, and up-to-date as necessary, taking into account its use and the interests of our customers.
7.2. You are responsible for communicating any changes to your Personal Data and ensuring that such information is accurate and up-to-date.
8. Access to and Updating of Personal Data
8.1. Depending on the legislation of each Relevant Jurisdiction, some customers have the rights to access, rectify, erase, and object to the processing of their Personal Data held by us, and are also entitled to be informed about its use and disclosure. Even if such rights are not provided for by law, we may still allow you to access the information. We recommend that all requests for access to Personal Data held by EUROSOL SAT be made in writing, although we do not impose any formal obligation in this regard. However, we may request that you provide us with any additional information reasonably necessary to process your request. 8.2. Generally, responding to a customer’s request for information (pursuant to section 14 below) will incur no or minimal cost to that customer. However, subject to the laws of each Relevant Jurisdiction, a reasonable charge may be levied for the costs of written response, provided, however, that the customer must be informed in advance of the exact amount of such charge, which may not in any case exceed the maximum amount permitted by the legislation of the Relevant Jurisdiction. The Personal Data requested is provided to the customer in a generally understandable format.
8.3. We will amend the Personal Data contained in our database or elsewhere when requested by any person who reliably demonstrates the inaccuracy or error of the Personal Data. Amendments may include correcting, deleting, or adding information and notifying any other third party to whom the data has been disclosed. However, we may not be able to amend data concerning past returns or purchases.
9. Effective Date and Changes to the Privacy Policy
9.1. This Privacy Policy is valid from May 2016.
9.2. We reserve the right to modify our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the corresponding changes on the Homepage so that our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose it to third parties. In this Privacy Policy, “Homepage” means the home page of the Website. Likewise, in this Privacy Policy, “Website” means the EUROSOL SAT website or any other website operated by EUROSOL SAT. If you continue to use our services after we have modified our Privacy Policy, you will be bound by those changes.
9.3. If at any time we make significant changes to this policy, such as if we decide to use Personal Data for any purpose other than or in addition to The purposes described in this policy (section 5 above) or those communicated at the time of collection, we will notify you via email, unless we do not have your email address, in which case we will use any other available means of communication depending on the contact information you have provided. We will only proceed with such relevant changes when we have received your consent to do so.
10. How Do We Maintain the Security of Your Data?
10.1. EUROSOL SAT protects Personal Data against possible cases of loss or theft, as well as against unauthorized access, disclosure, copying, use, or modification, by implementing safeguards and security measures proportionate to the confidentiality of the Personal Data, regardless of the format in which it is stored.
10.2. We use different methods to protect Personal Data, including:
10.2.1. Physical measures: restricted access to company offices;
10.2.2. Technical tools: passwords and encryption according to standard industry practices;
10.3. Online security is also a priority. EUROSOL SAT incorporates security measures such as encryption and authentication tools to protect your Personal Data against unauthorized use. We also use firewalls to protect our servers and network and prevent unauthorized users from accessing and manipulating the files and other information we store.
10.4. We use SSL (Secure Sockets Layer) technology to protect your credit card information online. When you access the shopping cart page, your computer will begin communicating securely with our server.
11. Specific Internet Issues
11.1. Links to Other Websites
11.1.1. The Website and the various EUROSOL SAT Web Pages may contain links to other websites belonging to and managed by third parties, as well as to other Internet resources. When you click on these links, you will be connecting to that other website or Internet resource. We have no responsibility or control over these other websites or Internet resources or their activities in collecting, using, and disclosing (processing) your Personal Data.
11.1.2. We encourage you to read the privacy policies of these other websites to learn about how they collect and use data relating to you.
11.2. Cookies – Web Beacons
11.2.1. Our Website(s) use cookies and web beacons.
11.2.2. Cookies are small text files that are generated when you visit our Website(s) or use our online services. These files reside on your computer and can uniquely identify your browser. We use two types of cookies: (a) session cookies are used while you are visiting the website and expire after you leave it, and (b) registration cookies are small files generated when you register or log in to the website. These remain on the computer you use to register and are used to recognize you when you return to register or log in using the same computer. We use cookies on our website to allow you to set your personal preferences and to help us provide a better user experience. 11.2.3. Cookies also help us analyze traffic patterns on our website, store user preferences, and track user trends so that we can understand which parts of our website are popular and make the browsing experience more enjoyable for our users. We may also use cookies when you register online to receive services or information. 11.2.4. Provided your browser allows it, you can reject cookies, although this may affect your use of our Website and your ability to access certain site features and perform operations.
11.2.5. Tracking Tags/Beacons: Each page of our Website contains tracking pixels that allow us to track your progress through the different pages you visit on the website. This information is segregated (de-identified) before being analyzed.
12. Minors
12.1. We will never knowingly obtain or request Personal Data from children under sixteen (16) years of age without having first obtained the required verifiable parental consent. No child under 16 years of age should provide us with information. If we discover that a child under 16 years of age has provided us with Personal Data without the required verifiable parental consent (such as when, for example, information is provided through our Website), we will delete such Personal Data from our records.13. Compliance with the Law
13.1. EUROSOL SAT has implemented the necessary procedures to receive and respond to inquiries regarding EUROSOL SAT’s policies and practices concerning the management of Personal Data. All complaints or inquiries must be made in writing and sent to the address indicated in section 14 below, although we do not impose any formal requirements in this regard.
13.2. EUROSOL SAT will review all complaints. Requests will be forwarded to the relevant Data Protection Officer. Where there are legitimate grounds for a complaint, EUROSOL SAT will take the necessary steps to resolve the issue, including, where necessary, amending its policies and practices.
14. Contacting Us
14.1. If you have any questions or queries regarding this Privacy Policy or the data collection practices described herein, please contact us:
14.2. Please remember that you should not send confidential information such as passwords, bank account details, etc., via unencrypted means (such as email). If you wish to unsubscribe, please refer to section 6.4 above.